As I write to you tonight, I don't look nearly as happy as I do in the photo above. I am tired as the past week and a half has been quite stressful. Do you know what it's like when one thing goes wrong, and it's not that big of a deal, but a bunch of other little things go wrong at the same time that it gets to the point of ridiculousness? That's where I'm at now.
I'm going to keep things short and brief and stick to my main topic here: my Jeffree Star Blood Sugar palette. If you follow me on Instagram/Twitter, then you know my Blood Sugar palette came with a broken pan that ruined everything in it's path as the shade that broke was a dark purple pressed pigment. Of course I reached out to the Jeffree Star Cosmetics customer service team, and the treatment I received was unlike any other. Of course I got the apology, but I wasn't prepared for what they required for a refund/new product. If you can't provide a photo of your damaged product next to your invoice or something showing your address from them, you're out of luck. Even if you can provide this absurdness (I was able to) you're out of luck if you can't ship it back to them.
Yep. They want your used/broken merchandise back so they can probably just throw it in the trash before sending you a new product. I could have continued my race to justice by completing this step except for the fact that I do not have a printer, and I am not driving out of my way to Staples to pay for them to print me a return label to send back the palette. I don't even have the packaging anymore, so I'd have to buy something to put it in. They kept telling me how they understood my frustration etc., but it doesn't mean anything if you won't do anything about it. It wasn't until I said, this is too much of an inconvenience, but don't worry, you won't get any more of my money, for them to start to care about me. After I sent this message I immediately got a refund for $5.95 for my shipping costs and the inconvenience of everything--their description of the refund. All I wanted was to feel like they cared and would do something to compensate me, and it shouldn't have taken multiple emails for them to do this. Nonetheless, this did please me some that something was done, so my anger has lessened. Obviously it's still usable, and when it comes to the gas I'd burn to and fro to Staples and the post office as well as money spent on packaging materials, it's more cost effective for me to just keep it.
I even had a fellow follower act as if it was no big deal and tell me that I can still use it if I just blow the dust off. What she didn't know was that I had to smudge each pan to get the dust off as the dust did not come off with mere wind. Again, it is obviously still usable, but if you didn't buy the palette for me, then you don't get to tell me how to feel about my situation or how to respond. Nothing is perfect, I don't believe it was done on purpose (as that's absurdity on its own), and it obviously isn't the end of the world, but it's my right to feel how I want. As of now, I am indifferent.
P.S. The look above was created using the palette. Do you want to see some tutorials using it? I did pay for it after all. *wink*
Thank you lovelies,
Unleash your magic.
R'Nelle CyRe' xx